Last Updated & Reviewed on 7th November 2023

24/7 On-spot Repair Support

ReadyAssist will provide service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, lost/misplaced key or accidents.

Flat Tyre (Tube)/(Tubeless)

Flat Tyre generally occurs due to any punctures on the tubes or tyres because of any sharp objects piercing like nails, thorns, pins, etc. or valve pin issues, valve neck issues, rim bend problem etc.

Flat Tyre generally happens due to long halts of the Vehicles. ReadyAssist shall provide the following service either by fixing the Puncture or by fixing the valve pin or by replacing the tube, as per the Service requirement. The Service labor cost and the conveyance fee shall be of free of cost to the Vehicles under the Subscription Plans*. Also, the Service Cost shall be free for up to One (1) puncture fixing and more than one puncture fixing shall be charged as per the actuals to the Customer.

ReadyAssist shall ensure that all the tyres shall be checked for air pressure and filling as per the OEM guidelines. Stephney change will be done in case of a major problem which includes wheel rim bent which may not be fixed at the spot.

Drained Battery

In the event of a drained battery, ReadyAssist will help the Customer by Jump-Starting the Vehicle also by checking the battery voltage and recommending the Customer for the next steps in case if the battery voltage is low and below the threshold level required and set by the OEM.

If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated with such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuinity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

Minor Electrical & Mechanical Problems

In the event we shall facilitate with the Mechanic who are skilled to perform the task as per the OEM guidelines. ReadyAssist shall bear the labour and conveyance cost to render the Service, However, the cost of the spare parts (if required for replacement) for vehicle on spot and any other incidental conveyance to purchase such spare parts shall be borne by Customer. ReadyAssist shall suggest the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdown in the future. All the repairs & services facilitated under this category shall be only on the guidelines of the OEM.

Key Unlock Assistance

In the event of a key unlock assistance due to the following reasons: (i) broken key; (ii) key locked inside; or (iii) lost key, ReadyAssist shall assist the Customer to get the spare key from Customer residence or office which is within twenty five (25) kms radius or can arrange for a duplicate key, all additional such as extra kms,duplicate key arrangement costs incurred in facilitating the Service shall be borne by the Customer. Our representative shall hand over the spare key only after validating the Customer Identify proof matching the same with Vehicle Ownership. Our Order Management Team shall coordinate the communication & support required for this service with all the parties.

Custody Service

In case of an accident or breakdown where the Vehicle requires towing and Customer is at an urgency to the relocate the vehicle from the particular location, ReadyAssist shall designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personnel by ReadyAssist of our Client or the Customer. The Custody Service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist shall charge INR 250 for every additional hour of support.

Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist shall assist with up to five (5) liters for cars and up to Two (2) liters of fuel for bikes, delivered through a Jerry Can. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of Customer choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative shall directly fill the fuel to the Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

Battery Swapping

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement/spare battery for swapping from nearest authorized personnel or entity as per OEM guidelines . Customer has to arrange for the replacement/spare battery from the customer home/authorized dealership. The incidental cost, service cost & conveyance cost required for operating are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50 Kilometers Radius.

Free Towing Service (up to fifty (50) Kilometers) - Regular

In the event of an accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the customer. The towing will be free for the first fifty (50) Kilometers from the incident location to the drop location and beyond fifty 50 kilometers will be charged to the Customers directly as per the applicable market rates. All necessary clearance documents should be arranged by the customer.

Accident recovery Support - Crane Suppor

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of vehicles or similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.All necessary clearance documents should be arranged by the customer.

Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for up to from the incident location. ReadyAssist do not guarantee or undertake any performance guarantee or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customers cannot request reimbursements of the expenses self incurred by using such service.

Taxi Support (Only incase of a breakdown or Accident and up to fifty (50) Kilometers)

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support up to fifty (50) Kilometers once in a year the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees OneThousand (INR 1000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next Twenty - Four (24) hours of the incident time. Please add timing from 8PM-8AM

Accommodation (incase of Breakdown/Accident - One (1) Night)

In the event of a complete immobilization of a Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Thousand five hundred

(INR - 1500/-) including taxes and other incidental charges

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next 24 hours of the incident time. Please add 8 PM-8 AM time

24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

GENERAL TERMS AND CONDITIONS

• Roadside Assistance subscription services shall be provided only if the vehicle has a breakdown or has been immobilized on road. Service requests that arise at the customer home/doorstep shall not be fulfilled.
• All Plans generally carry a cooling period of 120 hours from the time of activation. Customers are requested to check the applicable cooling period, plan validity period, service inclusions details, etc for their specific plan before subscribing to the same.
• Wherever unlimited incidents is applicable under a particular plan for any kind of service, it is capped at 25 incidents per year for such particular service.
• ReadyAssist shall attempt to provide repair on spot wherever possible. However, in case not possible customers would need to avail towing service, at an additional count of incident.
• Customers are requested to read and agree to this Terms & Conditions, Privacy policy and Service related information before subscribing to ReadyAssist subscription packages.3.ReadyAssist Services are provided 24/7 across PAN India. On-Demand Services are provided only within the defined locations
• Day and Night charges may vary accordingly. Timings - Day shall be considered from 8AM to 8PM and Night shall be considered from 8PM to 8AM
• For any spares, consumables, fines, statutory compliances, toll, parking and applicable taxes are charged as per the actuals.
• ReadyAssist shall undertake reasonable due diligence to verify requests such as key lock-out , fuel delivery etc. However ReadyAssist remain indemnified in case of malafide intent on the service requestor’s part.
• ReadyAssist services are not applicable under an event where the driver of the Vehicle is found to be in any of the situations listed here - under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offensive act, exceeding the limit of number of passengers permitted to travel, carrying over weight load than the permitted weight etc.
• ReadyAssist will strive and ensure to provide services within the stipulated time, however ReadyAssist is not responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, force majeure, rain, flood, any natural calamities, Failure of partner service providers, rallies, state bandh etc.
• In case of misuse of our services, non-payment of services charges, misbehaving to our technicians/employees - ReadyAssist reserves all the rights to bar a Customer's Subscription/profile/service and take necessary legal action against Customer.
• ReadyAssist is not responsible for any incorrect information provided by our Customers while booking a service/Subscription and the consequences caused thereafter.
• ReadyAssist shall not be held responsible for any damages caused while rendering any services.
• Customers are requested to demand the Mechanic to provide the necessary Spares bills.
• ReadyAssit shall measure to provide a safe and secure service to our stranded Customers. We have a ReadyAssist field force on request to support female Customers during incidents at night times. However, we would request every Customer to be aware and cautious regarding safety and security and to report to the nearest police station if there is any threat. ReadyAssist shall ensure all necessary support in best interest and ReadyAssist shall not be legally liable for any safety and security concerns.
• ReadyAssist can take in-charge of situations during a medical emergency where the Customer is fully or partially unconscious. The ReadyAssist team will take care of all the expenses made until we entrust the responsibility of the Customer/victim to a concerned family member or friend or any other concerned person. The actual expenses incurred till that point needs to be reimbursed to ReadyAssist by the family member of the Customer within three (3) days. ReadyAssist will intimate to the concerned authority only in case the Customer has not updated his/her emergency contact.
• The Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.
• The Vehicle shall be towed only in case of any major repairs. 2Wheelers will be towed in Flatbed towing. 4Wheelers will be towed in two types of towing:
• Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or back and also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
• Flatbed towing - Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown.
• In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery will be used to load the car into a flatbed towing truck.
• In case of consecutive requests of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
• In case of consecutive requests of same service for a same Vehicle under the Subscription Plan will call for an investigation to research on the situation to recommend the best possible fix for the issue. The Customer will be charged for a service, if incase the Customer submits the same service request again without fulfilling the recommended fix by ReadyAssist.
• ReadyAssist services under the Subscriptions Plans are not available for immobilization resulting from damages caused by intervention of police or other authorities, Vehicles kept in non-roadworthy conditions or not serviced in accordance with the manufacturer's recommendations.
• Authorization to contact - By agreeing to this terms & conditions, a Customer availing our service through app request or website or through any other medium is authorizing ReadyAssist to use their contact information like Phone number, email ID & address for further communication by SMS or Calls or emails.
• ReadyAssist is authorized to add or change any or all the terms and conditions at its own discretion at any time without prior intimation. So we would request our Customers to visit our Terms & Conditions and other relevant contents before availing any service
• ReadyAssist is a brand owned and operated by Sundaravijayam Automobile Services Private Limited (ReadyAssist) with CIN : U63031KA2018PTC119111 & GSTIN : 29ABBCS2203G1ZO and having its corporate office address as 839/2, 24th Main Rd, behind Thirumala Theatre, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
• All the General Terms and Conditions are applicable for customers availing any subscription plan from ReadyAssist. However, plans specific Terms and Conditions are also applicable, the details of which can be accessed either by our website or product brochures. Customers are requested to make note of the same.

Last updated on 07th November, 2023

ACCEPTANCE OF TERMS

This Website is operated by Sundaravijayam Automobile Services Private Limited (“ReadyAssist''). Throughout the site, the Terms of Use (the “Terms) are intended to make you aware of your legal rights and responsibilities with respect to your access to use the ReadyAssist Website at www.readyassist.in (the “Site”) and related mobile or software application ("ReadyAssist Applications") including but not limited to delivery of information via the website whether existing or in the future that link to the Terms (collectively, the "Services"). By visiting our site and/ or purchasing something and/or availing services from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

For the purposes of these Terms of Use, the term "ReadyAssist"or 'Us' or 'We' refers to Sundaravijayam Automobile Services Private Limited (ReadyAssist). The term 'You' refers to the Customer or User or Visitor of ReadyAssist Applications shall mean any natural or legal person who shall transact or place order on ReadyAssist Applications by providing registration data while registering on the ReadyAssist Applications as a registered user. ReadyAssist Mechanic shall mean any individual providing Services to the Customers through the ReadyAssist Application. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Application and services. ReadyAssist Mechanics are individual entrepreneurs engaged with ReadyAssist on a voluntary, non-exclusive and principal to principal basis to provide ReadyAssist Services. ReadyAssist does not exercise control on the Mechanics and the relationship between the Mechanics and ReadyAssist is not that of an agent and principal or employee and employer.

ELIGIBILITY TO USE THE SERVICES

In order to use the Services, you must first agree to the Terms of Use. You can accept the Terms by:

1. Clicking to accept or agree to the Terms, where it is made available to you by ReadyAssist in the user interface for any particular Service; or
2. Actually by using the Services. In this case, you understand and agree that ReadyAssist will treat your use of the Services as acceptance of the Terms from that point onwards.
3. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
4. Compliance with Laws. You are in compliance with all laws and regulations in India for access and use of the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).
5. You must not transmit any worms or viruses or any code of a destructive nature.
6. A breach or violation of any of the Terms will result in an immediate termination of your Services.

REGISTRATION:

1. You shall be permitted to access ReadyAssist Applications, avail the ReadyAssist Services and connect with the Mechanics on ReadyAssist Applications only upon creating an Account or Profile (as defined below) and obtaining a registration on the ReadyAssist Applications. Your personal information including but not limited to your name, contact details, valid phone number, email id, Vehicle number and Vehicle make and model and bank details for payment while registering on ReadyAssist Applications.
2. As a part of the Registration, when you log into the application with your registered mobile number. One-Time Password (OTP) shall be sent to the registered mobile number every time to ensure security
3. You agree and accept that as on the date of Your registration on ReadyAssist Applications, the information provided by You is complete, accurate and up-to-date. You shall be required to promptly inform ReadyAssist of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that ReadyAssist has not independently verified the information provided by You. ReadyAssist shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or ReadyAssist has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ReadyAssist reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of ReadyAssist Application (or any portion thereof) at any time.

CUSTOMER ACCOUNT, PASSWORD, AND SECURITY:

1. In order to use ReadyAssist Application and avail the ReadyAssist Services, You will have to register the ReadyAssist Application and create an account with a unique Customer identity and password ("Account"). If You are using ReadyAssist Application on a compatible mobile or tablet, You will have to install the application and then proceed with registration
2. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify ReadyAssist of any unauthorized use of Your Account information or any other breach of security, and (ii) [ensure that You exit from Your Account at the end of each session.] ReadyAssist cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by ReadyAssist or any other Customer of or visitor to ReadyAssist Application due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another Customer's Account information for using ReadyAssist Application is expressly prohibited.
3. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
4. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SERVICES OR PRODUCTS:

1. ReadyAssist is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which ReadyAssist provides, may require affecting certain changes in it, therefore, ReadyAssist reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
2. ReadyAssist Application or the respective Application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services
3. ReadyAssist shall use Your location based information that is captured by ReadyAssist through global positioning system when You are using Your mobile device to request a ReadyAssist Service on its ReadyAssist Application. Such location based information shall be used by ReadyAssist only to facilitate and improve the ReadyAssist Application Services being offered to You

PROHIBITED USES:

1. In addition to other prohibitions as set forth in these Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

1. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free; We do not warrant that the results that may be obtained from the Terms of Service will be accurate or reliable.
2. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
3. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
4. In no case shall We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

COOKIES, WEB BEACONS AND TRACKING CODES:

1. Cookies are small text files that a website downloads onto your computer or other internet- enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the Website / Mobile Application recognise your device the next time you visit
2. We may use both session cookies (disappear after you close your browser) and persistent cookies (remain after you close your browser and may be accessed every time you use or connect to our Website / Mobile Application). We may collect information like user’s IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of user website use through "cookies".
3. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.

PERSONAL DATA ACCURACY AND PROTECTION

1. ReadyAssist relies on Users to notify it of any changes in personal information. Should any inaccurate information come to ReadyAssist’s attention, it will investigate and correct the information and, if necessary, apprise the User of the change. Only those Employees/third party Vendors who need the User’s personal information in order to respond to the User’s requests are given access to it. Employees/Third Party Vendors are provided with training and information regarding the proper handling of personal information. All information stored in ReadyAssist’s computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons. The information that we collect is governed by the jurisdictional laws of India. By accessing or using the Platform or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to India as governed by Digital Personal Data Protection Act, 2023.
2. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.
3. Users have the right to withdraw their consent at any time, and the process for doing so is as simple as the ease with which such consent was provided by the User. The withdrawal process chosen by the user has no effect on the legality of the processing of personal data based on consent prior to its withdrawal.
4. In order to remove Your contact information, please visit Unsubscribe.

INDEMNIFICATION

1. You agree to indemnify, defend and hold harmless Us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third- party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

CONTACT INFORMATION

1. Questions about the Terms of Use should be sent to us at support@readyassist.in.

PERSONAL INFORMATION

1. Your submission of personal information through the store is governed by our Privacy Policy

GOVERNING LAW

1. These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Bangalore, Karnataka

CHANGES TO THE TERMS

1. ReadyAssist may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of ReadyAssist Application after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

Last updated on 21st September, 2023

PAYMENT TERMS:

All payments made against the ReadyAssist Services on the ReadyAssist Application by you shall be compulsorily be in Indian Rupees acceptable in the Republic of India. ReadyAssist Application will not facilitate transactions with respect to any other form of currency with respect to ReadyAssist Services made on ReadyAssist Application. You can pay by

1. Credit card or debit card or net banking or UPI Payments
2. Any other RBI approved payment method at the time of booking an Order

You understand, accept and agree that the payment facility provided by ReadyAssist is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Application using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, ReadyAssist is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price. For the purpose of completing the payment, you are being redirected to a third party website (hence the ‘payment gateway”).The purpose for which the information provided for online payment is used to record and process payments. ReadyAssist shall not be held accountable for any payment errors. You are required to provide proper and accurate data to make payments. ReadyAssist shall endeavor to maintain confidential information and ReadyAssist shall not be held liable for any damages on account of breach of confidential information.

• nvoices will be sent to the Customer through email. All invoices shall be issued from the ReadyAssist shall comply with the provisions of Goods Services Tax (GST) laws applicable in India.
• The Customer acknowledges and agrees that all amounts that are payable to ReadyAssist under these Terms shall be inclusive of the applicable taxes.

CANCELLATION AND REFUND POLICY

ReadyAssist shall confirm and initiate the ReadyAssist Services only upon receiving the confirmation from you. If You wish to cancel a ReadyAssist Service on the ReadyAssist Application, You shall select the cancel option on the ReadyAssist Application.

However, it is noted that you may have to pay a Cancellation fee for the Service Cancellation initiated on the ReadyAssist Application for which the work has already been commenced by our Mechanics, as the case may be.

ReadyAssist may cancel the transaction initiated by You on the ReadyAssist Application, if:

• The designated address to avail the ReadyAssist Services provided by You is outside the service location of ReadyAssist.
• Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
• Information and instructions provided by You is not complete or sufficient to execute the order initiated by You on the ReadyAssist Application.
• You purchased a subscription or package that is incompatible/unrelated with the Vehicle that You own.
• The Service cannot be completed for reasons that are not in control of ReadyAssist.

All refunds initiated by ReadyAssist shall be refunded to the financial source account from which, You have initiated the transaction on the Platform. ReadyAssist shall refund for such canceled order, as per the table mentioned below:

All decisions with respect to refunds will be at the sole discretion of ReadyAssist and in accordance with ReadyAssist's internal refund policy (Refund Metrics) and the same shall be final and binding.