Terms & Conditions

24/7 On-spot Repair Support

ReadyAssist will provide service & support in the event of a Vehicle breakdown due to Flat tyre, drained battery, any minor electrical and mechanical problems, lost/misplaced key or accidents.

Flat Tyre (Tube)/(Tubeless)

Flat Tyre generally occurs due to any punctures on the tubes or tyres because of any sharp objects piercing like nails, thorns, pins, etc. or valve pin issues, valve neck issues, rim bend problem etc.

Flat Tyre generally happens due to long halts of the Vehicles. ReadyAssist shall provide the following service either by fixing the Puncture or by fixing the valve pin or by replacing the tube, as per the Service requirement. The Service labor cost and the conveyance fee shall be of free of cost to the Vehicles under the Subscription Plans*. Also, the Service Cost shall be free for up to One (1) puncture fixing and more than one puncture fixing shall be charged as per the actuals to the Customer.

ReadyAssist shall ensure that all the tyres shall be checked for air pressure and filling as per the OEM guidelines. Stephney change will be done in case of a major problem which includes wheel rim bent which may not be fixed at the spot.

Drained Battery

In the event of a drained battery, ReadyAssist will help the Customer by Jump-Starting the Vehicle also by checking the battery voltage and recommending the Customer for the next steps in case if the battery voltage is low and below the threshold level required and set by the OEM.

If the battery is dead and that needs to be replaced, the Customers can get it organized by our Mechanics locally and expenses associated with such purchase, fixing and conveyance should be borne by the Customer. We request the customers to check the Genuinity of the battery and its warranty before purchasing the same from our Mechanics. ReadyAssist will ensure our Mechanics are trained to deliver the best service to Customers, however products and services purchased outside the scope of our work is only a facilitation provided by ReadyAssist and cannot be held responsible for its outcome.

Minor Electrical & Mechanical Problems

In the event we shall facilitate with the Mechanic who are skilled to perform the task as per the OEM guidelines. ReadyAssist shall bear the labour and conveyance cost to render the Service, However, the cost of the spare parts (if required for replacement) for vehicle on spot and any other incidental conveyance to purchase such spare parts shall be borne by Customer. ReadyAssist shall suggest the Customer to take the Vehicle to the nearest authorized workshop to get the Vehicle checked and repaired to avoid further breakdown in the future. All the repairs & services facilitated under this category shall be only on the guidelines of the OEM.

Key Unlock Assistance

In the event of a key unlock assistance due to the following reasons: (i) broken key; (ii) key locked inside; or (iii) lost key, ReadyAssist shall assist the Customer to get the spare key from Customer residence or office which is within twenty five (25) kms radius or can arrange for a duplicate key, all additional such as extra kms,duplicate key arrangement costs incurred in facilitating the Service shall be borne by the Customer. Our representative shall hand over the spare key only after validating the Customer Identify proof matching the same with Vehicle Ownership. Our Order Management Team shall coordinate the communication & support required for this service with all the parties.

Custody Service

In case of an accident or breakdown where the Vehicle requires towing and Customer is at an urgency to the relocate the vehicle from the particular location, ReadyAssist shall designate our Mechanic to take custody of the Vehicle till the Vehicle is towed or handed over to an authorized personnel by ReadyAssist of our Client or the Customer. The Custody Service is capped at 8 Hours in case the Vehicle is not towed or mobilized for any reasons beyond the scope of work of ReadyAssist. For such extended support, ReadyAssist shall charge INR 250 for every additional hour of support.

Emergency Fuel Delivery (two (2) Times in a year)

In the event a Customer runs out of fuel (Petrol or Diesel), ReadyAssist shall assist with up to five (5) liters for cars and up to Two (2) liters of fuel for bikes, delivered through a Jerry Can. ReadyAssist will bear the cost of facilitating the service including the conveyance cost. The fuel cost needs to be borne by the Customer as per the actuals. ReadyAssist might not be able to deliver the fuel brand or type of choice and the applicability of this service is based on the availability of fuel stations within fifty (50) Kilometers from the location of incident reported.

Our representative shall directly fill the fuel to the Customer Vehicle after getting the quantity and fuel type validated by the Customer. Our representative will not deliver the fuel-can with fuel to the Customer at any situation, it can be only filled to the Vehicle directly by us.

Battery Swapping

In the event of a fully drained battery or dead battery for EV Vehicles, ReadyAssist will assist in getting replacement/spare battery for swapping from nearest authorized personnel or entity as per OEM guidelines . Customer has to arrange for the replacement/spare battery from the customer home/authorized dealership. The incidental cost, service cost & conveyance cost required for operating are to be fully borne by the Customers. Facilitation of batteries for swapping will be applicable only within 50 Kilometers Radius.

Free Towing Service (up to fifty (50) Kilometers) - Regular

In the event of an accident due to which the Vehicle is in a non-drivable condition and which can not be fixed on the spot through our services, then the Customer Vehicle will be towed to an authorized workshop as instructed by the customer. The towing will be free for the first fifty (50) Kilometers from the incident location to the drop location and beyond fifty 50 kilometers will be charged to the Customers directly as per the applicable market rates. All necessary clearance documents should be arranged by the customer.

Accident recovery Support - Crane Suppor

In the event of an accident or if the Vehicle gets stuck in ditches, mud or snow, ReadyAssist will organize the nearest available vendor who can facilitate lifting/extraction of vehicles or similar services. All the cost incurred in rendering this service has to be borne by the Customer fully. ReadyAssist cannot be held liable or responsible for any damages caused to Customer Vehicle while trying to render such services by our vendor.All necessary clearance documents should be arranged by the customer.

Free ambulance Support (Incase of accidents)

ReadyAssist will facilitate free ambulance service to Customers in the event of an accident or any medical emergency while driving or on the road. ReadyAssist will bear the cost of such service provided for up to from the incident location. ReadyAssist do not guarantee or undertake any performance guarantee or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by Customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customers cannot request reimbursements of the expenses self incurred by using such service.

Dash-cams

We provide high-performance dash-cams known for their advanced features, reliability, and ease of use. These devices are ideal for improving road safety, capturing real-time driving footage, and offering peace of mind in the event of accidents or disputes. After an order is placed, our team will deliver the product to your specified location. A trained technician will also visit your address to perform a professional installation. We strive to ensure timely service and a seamless customer experience.

Seat covers

Our seat covers are custom-designed and manufactured to perfectly fit your vehicle's make and model. Based on the specifications you provide at the time of purchase, we create a product that reflects your style preferences and functional needs. Whether you opt for a classic look or something bold and unique, each seat cover is tailored to match your taste and vehicle interior. Once ready, the seat covers will be delivered to your address, and our technician will complete the installation with care and precision. We are committed to ensuring timely service and a smooth experience.

Taxi Support

In the event of a complete immobilization of Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Taxi support up to fifty (50) Kilometers once in a year the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within Seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees OneThousand (INR 1000/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next Twenty - Four (24) hours of the incident time. Coverage period: 8 PM - 8 AM

Accommodation

In the event of a complete immobilization of a Customer Vehicle due to a breakdown or accident, ReadyAssist will provide free Accommodation support for a night through its partner accommodation providers. Incase of unavailability of ReadyAssist vendors in Customer incident location, the service can be self-facilitated by Customer and the cost incurred for the same will be reimbursed by ReadyAssist to the Customer bank account within seven (7) working days after receiving all the required details from the Customer. The maximum reimbursement is capped at Indian Rupees Thousand five hundred (INR - 1500/-) including taxes and other incidental charges.

Customers are required to submit the original bills and a cover letter with details of the reimbursement. This service is applicable only in case the Customer Vehicle is completely immobilized and cannot be repaired within the next 24 hours of the incident time. Coverage period: 8 PM - 8 AM

24/7 Legal Assistance on phone call

ReadyAssist will facilitate thirty (30) minutes of free legal assistance on call to Customers for consulting matters related to issues arising out of accidents. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same lawyer, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

24/7 Doctor on phone call

ReadyAssist will facilitate thirty (30) minutes of free medical consultation on call to Customers for consulting matters related to medical and health issues arising out of accidents or any injuries during driving. This is only a medical consultation for quick first aid support and cannot be considered as a replacement for regular treatments. The initial thirty (30) minutes consultation is provided free but if the Customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the Customer and paid directly to the doctor or the entity facilitating such services. Any consequence of such services are at the sole responsibility of Customer and ReadyAssist cannot be held responsible for the same.

CNG Retrofitment Terms & Conditions

1. Any additional spares, accessories, or consumables required beyond the standard CNG kit shall be billed to the customer at actuals.
2. Any repairs or vehicle-related rectifications that are not directly associated with the CNG installation shall be billed at actuals.
3. GST and other applicable statutory taxes or duties shall be applied as per prevailing laws.
4. Any RTO registration, endorsement, or other related charges shall be billed at actuals and as per the respective state rules and regulations.
5. ReadyAssist reserves the right to revise prices in accordance with government duties, levies, or any regulatory changes
6. The warranty period for the CNG kit and retrofitment components shall be valid for 1 year or 20,000 km (whichever comes first).Any issues related to pre-existing vehicle systems shall be excluded from the warranty scope.
7. The customer is responsible for obtaining the insurance endorsement for the CNG kit and ensuring compliance with periodic maintenance schedules as per manufacturer and RTO guidelines.
8. A surcharge of 1.8% shall be applied to all credit card payments, or any other surcharge as per standard banking norms.
9. The customer acknowledges that minor modifications may be required to ensure safe and proper installation. By agreeing to these terms and conditions, the customer consents to any such minor modifications.
10. Customers agree that any future issues unrelated to the CNG fitment (including suspension, electrical, engine, or fuel system concerns) shall not be treated as CNG-related unless confirmed through proper diagnosis.

ReadyAssist AI Diagnostics Terms & Conditions

Service

ReadyAssist AI Diagnostics is an in-house AI-powered tool that allows users to have understanding of vehicle components for automated health analysis and predictive insights. The core products under AI Diagnostics are:

1. Engine Oil Diagnostics

Users can capture and upload an image of the vehicle’s engine oil. The in-house AI system will analyse the oil colour, texture, and contaminants to predict:

• Oil health status (good / fair / poor / replace immediately)
• Estimated remaining kilometres before oil change
• Potential issues (e.g., contamination, degradation)
• Recommended actions

2. Tyre Diagnostics

Users can upload an image of any vehicle tyre (two-wheeler or four-wheeler). The AI system analyses tread depth, wear patterns, sidewall condition, and visible damage to predict:

• Tyre health status and remaining life
• Estimated remaining kilometres
• Recommendations for rotation, repair, or replacement
• Safety alerts (e.g., uneven wear, punctures, cracks)

All predictions are generated by ReadyAssist’s proprietary in-house AI models and are intended solely for informational and guidance purposes and is not stolen from any third party/unauthorised sources

General Terms and Conditions for AI Diagnostics

• AI Diagnostics services are available only through the ReadyAssist mobile application.
• The service is absolutely free for the customers
• ReadyAssist strives to deliver accurate predictions; however, results depend on the quality of the uploaded image/audio, lighting conditions, vehicle model, and current AI model training. Predictions are not guaranteed to be 100% accurate.
• Important Disclaimer: AI Diagnostics outputs are estimates only and do not replace professional mechanical inspection, diagnosis, or repair by a qualified technician or authorised service centre. Users must verify all AI predictions with a certified mechanic before undertaking any repairs or maintenance. ReadyAssist shall not be held responsible for any loss, damage, or injury resulting from reliance on AI-generated predictions.
• Users are responsible for providing clear, accurate, and complete images/audio recordings. Blurry, incomplete, or tampered uploads may result in inaccurate or failed analysis.
• Uploaded images are processed temporarily for AI analysis and will be stored for improving the AI models. ReadyAssist respects user privacy and processes data in accordance with its Privacy Policy available on the website.

Acceptance of Terms

This AI Diagnostics service is operated by Sundaravijayam Automobile Services Private Limited (“ReadyAssist”). By accessing or using ReadyAssist AI Diagnostics (the “Service”), you agree to be bound by these Terms and Conditions, including those additional terms and policies referenced herein. These Terms apply to all users of the Service.

Prohibited Uses

You are prohibited from:

• Using the Service for any unlawful purpose
• Uploading false, misleading, or tampered images/audio
• Attempting to reverse-engineer, copy, or misuse the AI models
• Interfering with the security features of the Service
• Any other activity that violates these Terms

Disclaimer of Warranties; Limitation of Liability

The AI Diagnostics Service is provided “as is” and “as available”. ReadyAssist does not guarantee that the Service will be uninterrupted, timely, secure, or error-free, nor that every prediction will be accurate.

You expressly agree that your use of, or inability to use, the AI Diagnostics Service is at your sole risk.

In no case shall ReadyAssist, its directors, officers, employees, affiliates, agents, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages (including loss of profits, data, vehicle damage, or personal injury) arising from your use of the Service or reliance on any AI-generated prediction.

GENERAL TERMS AND CONDITIONS

• Roadside Assistance subscription services shall be provided only if the vehicle has a breakdown or has been immobilized on road. Service requests that arise at the customer home/doorstep shall not be fulfilled.
• All Plans generally carry a cooling period of 120 hours from the time of activation. Customers are requested to check the applicable cooling period, plan validity period, service inclusions details, etc for their specific plan before subscribing to the same.
• Wherever unlimited incidents is applicable under a particular plan for any kind of service, it is capped at 25 incidents per year for such particular service.
• ReadyAssist shall attempt to provide repair on spot wherever possible. However, in case not possible customers would need to avail towing service, at an additional count of incident.
• ReadyAssist services are not applicable under an event where the driver of the Vehicle is found to be in any of the situations listed here - under the influence of alcohol, drugs, toxins or narcotics not medically prescribed, under the age of 18 years, without a valid driving license, participation in a criminal or offensive act, exceeding the limit of number of passengers permitted to travel, carrying over weight load than the permitted weight etc.
• ReadyAssist will strive and ensure to provide services within the stipulated time, however ReadyAssist is not responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, force majeure, rain, flood, any natural calamities, Failure of partner service providers, rallies, state bandh etc.
• ReadyAssist shall not be held responsible for any damages caused while rendering any services.
• All the General Terms and Conditions are applicable for customers availing any subscription plan from ReadyAssist. However, plans specific Terms and Conditions are also applicable, the details of which can be accessed either by our website or product brochures.