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Roadside Assistance is an emergency On-Spot Service that can be availed in case of any Vehicle breakdown, which assists in mobilizing your Vehicle. Roadside Assistance covers services like Flat Tyre Support, Battery Jumpstart, Minor Repair, Stepney Change, Custody Service, Emergency Fuel Delivery (only in case of no fuel on road), Key unlock assistance, Towing Service In-case of Mechanical Breakdown and Accidental Towing, Free ambulance Support (In case of accidents), Accident recovery Support, Crane Support, Taxi Support, Accommodation

ReadyAssist has different Subscription Plans like Freedom plan, Basic, Pro and Elite for Bikes and Cars. ReadyAssist Subscription Plans may vary from time to time

Generally, a Subscription Plan is valid for One (1) Year; however we also have Micro Level Subscription plans where the validity is as per product definition.

There is a defined cooling period of Seventy - Two (72) hours - One Hundred and Twenty (120) Hours* from the purchase time which enables Customer to have any updates or changes in the basic information provided in the purchased Subscription Plan, also to avoid any misuse of the Subscription Plan*.The cooling period depends on the respective product purchased. Refer product definition for further details.

The Subscription Plan contains a unique code, which has to be registered/activated through ReadyAssist Customer App (Super App) or by visiting our website to register basic Personal Information and Vehicle details. (www.readyassist. in ) Once the Subscription plan is activated, the Customer shall avail for any Service either by contacting the ReadyAssist Hotline Number or the Customer can book the Service directly from ReadyAssist Website or the Customer Application after the cooling period i.e. 72 - 120 hours of purchase of Subscription Package accordingly.

No, the Subscription Plan is Vehicle specific, once you link the Subscription Plan to a particular Vehicle registration number, the service can be availed to the specific Vehicle only. In case if the Customer has multiple Vehicles, the Customer shall buy multiple Subscription Plans for different Vehicles. However, if Customer is not subscribed to any plan, the Customer can avail our On-Demand Services only in specified location in case of Emergency Roadside Assistance paying per incident cost.

The Services covered under Subscription Plan are as below

• Flat Tyre Repair
• Battery Jumpstart
• Minor Repair
• Stepney Change (Spare wheel Change)
• Custody Service
• Emergency Fuel Delivery (in case of no fuel on road)
• Key unlock assistance
• Towing Service (In-case of Mechanical Breakdown)
• Accidental Towing (In-case of accidents)
• Free ambulance Support

ReadyAssist shall strive and ensure to provide services faster than fastest to the designated locations. The Turnaround time shall be sixty (60) minutes within city limits and 2-3 hours for outside city limit orders, however ReadyAssist shall not be responsible for any delay caused by conditions beyond the control of ReadyAssist like traffic jams, riots, road blocks, route diversions, rain, flood, heavy snowfall, any natural calamities, rallies, state bandh, etc.

No, generally Subscription Plan covers any repairs that can be performed on-spot with minimal support to mobilize the stranded Vehicle. However, we will assist you with towing the Vehicle to the nearest repair center or of customer choice in case of major repairs.

Subscription Plan covers a set of services to mobilize the Vehicle on-spot, during the repairs there might be requirement of additional services or support like spares/Consumables/Crane Support/Toll charges/Parking Charges/Permit Charges if any to mobilize the Vehicle and that will incur additional cost/local charges, which is to be borne by Customer.

We can assist in delivery of fuel to the spot in case there is a need for. Maximum & Minimum two (2) liters for bikes and five (5) liters for cars will be delivered. The Customer shall provide a Government ID (Aadhaar card/Pan Card) for security purposes. The fuel shall be filled into the Vehicle fuel tank directly by our Service Provider and will not be delivered to the Customer's hand. In cases where the fuel cannot be filled in the Vehicle by our Service Provider, then the order will be canceled. In such cases, it will be considered as one (1) Incident. However, the cost of the fuel shall be borne by the Customer as per fuel station invoice. It is clarified that Fuel Delivery can only be done if the bike or car is on the road and ran completely out of fuel.

First Information Report (FIR) is not mandatory for all towing services. However, in case of an accidental Vehicle Recovery/Towing needs a minimum of Police Clearance Certificate to avail the service. There is a cap of ninety (90) minutes waiting period from the time the tow Vehicle reaching the spot, in-case there is any documentation pending for legal clearance, and if failed the same will be considered as one incident.

In the event of a breakdown or key locked out or dead battery (EV)* which cannot be fixed on the spot through our services, then the customer vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first 100 Kilometers from the incident location and beyond 100 KMs will be charged to the customers directly as per the pertaining market rates.* Dead Battery- does not mean discharge battery shall only include the battery that is not functioning.

In the event of an accident due to which the vehicle is in a non-drivable condition and which cannot be fixed on the spot through our services, then the customer vehicle will be towed to an authorized workshop as instructed by the client. The towing will be free for the first 50 Kilometers from the incident location and beyond 50 kilometers will be charged to the customers directly as per the pertaining market rates.*

In the event of a key-loss, if a spare key is available at customer home/ dealership, you can avail this service from ReadyAssist. It is herein clarified that the Vehicles with Application based locks or unlock feature the Service shall not be rendered.

In the event of any minor electrical & mechanical problems, you can avail this service from ReadyAssist.

You can avail this service for registered bikes/cars which want to get service in the workshop or service station for a vehicle to be driven to service station. It is herein clarified that Pick up and Drop Service shall be provided only to vehicles picked up from the Service Center to Customer Location. (mandatorily from the service center).

ReadyAssist’s claim expert will address the customer to give consulting for the registered vehicle in claims related matters, the support will only be applicable with respect to the customer’s insurance policy terms.

You can avail this service 3 times in 5 years, when you purchase any new accessories for your EV. It is herein clarified that the fitment Services shall be provided only on a Scheduled basis and not 24/7.

ReadyAssist will facilitate 30 minutes of free doctor on call to Customers for consulting any health issues experienced during travel on the same registered bike. The initial 30 minutes consultation is provided free but if the customer wants to extend the service with the same doctor, then the additional charges incurred for the same had to be fully borne by the customer and paid directly to the doctor or the entity facilitating such services. ReadyAssist provides on call assistance as a complimentary service, we recommend the customer to visit the nearest available doctor post consultation.

ReadyAssist will facilitate 30 minutes of free legal assistance on call to customers for consulting anything related to traffic violation, accident legal formalities, FIR filing consulting or any other legal formalities which will be related to traveling in the same registered bike. The initial 30 minutes consultation is provided free but if the customer wants to extend the service with the same lawyer, then the additional charges incurred for the same has to be fully borne by the customer and paid directly to the lawyer or the entity facilitating such services. Any consequence of such services are at the sole responsibility of customer and ReadyAssist cannot be held responsible for the same. Apart from above mentioned consulting, customer personal legal consulting will not be applicable. Instant call transfer not available. (Calls available within 30 mins of requested time.

ReadyAssist will facilitate free ambulance service to customers in the event of an accident or any medical emergency while driving on the road. ReadyAssist will bear the cost of such service provided from the incident location to the nearest hospital. ReadyAssist does not undertake any performance guarantee or efficiency of the service due to its nature of operation. The service is subject to availability of vendors who render such services in the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by customer, or his/her co-passenger or by other means of technology integrations and cannot be held responsible for any consequences thereof. Customers cannot request reimbursements of the expenses self-incurred by using such service.

Roadside Assistance (RSA), is an emergency on-spot service that can be availed in case of any vehicle breakdown, which assists in mobilizing your vehicle. Separate subscription Plans need to be purchased for every unique vehicle number.

The subscription plan is vehicle specific and is linked to the vehicle registration number specified during purchase. In case the customer has multiple vehicles, separate subscription plans need to be purchased for every unique vehicle number.

Yes, the subscription plan is vehicle specific and can be availed by any authorized person related to the vehicle owner with a valid ID card (except key unlock and towing services).

Yes, you being an esteemed customer of ReadyAssist, even after all the free incidents are utilized; you can still avail any service under pay and avail method at any time (only in major cities).

Yes, at times there might be additional charges if the service exceeds the defined specifications of the plan like extra puncture / spares / consumables / crane service / parking charges / permit charges / toll charges / extra KMs driven for towing or any additional Services.

ReadyAssist shall not provide services if the driver is: under the influence of alcohol, drugs, toxins or narcotics, under the age of eighteen (18) years, without a valid driving license, engaged in a criminal offense or act, exceeding the limit of number of passengers permitted to travel, carrying overweight load or found misused. ReadyAssist reserves the right of service.

Yes, you can cancel the subscription plan anytime by reaching out to ReadyAssist. However, subscription plans are non-refundable.

Yes, you can only upgrade the plan anytime within the cooling period of 72 hours - 120 hours. Downgrade of plans is not allowed.

Our 24/7 customer support is available through call / WhatsApp chat / web chat / app chat on which any of your queries or concerns can be addressed.

You can use customer app (Super App) or by visiting ReadyAssist website and login with your registered mobile number and validate with a One Time Password (OTP) to access your profile with subscription plan details.

Yes, ReadyAssist provides pan India support for subscribed customers. However, there are few locations where we provide limited support due to operational restrictions.

Yes, ReadyAssist provides 24/7 RSA anytime, anywhere in India.

ReadyAssist in good spirit ensures and tries its best to provide support to all its customers, however it depends on the services available at different locations.

ReadyAssist provides PAN India coverage through their partnered networks.

The Vehicle will be towed only in case of major repair. 2W will be towed in Flatbed towing. 4W will be towed in two types of towing:

• Lifting Towing - 4W Lifting towing will be used in case of when the wheels are jammed in front or backand also if the car is stuck in mud or pot hole where it needs to be lifted from on spot.
• Flatbed towing – (A). Flatbed towing will be used only when all four (4) wheels are in moveable condition, mostly in case of any Mechanical Breakdown. (B). In case where all four (4) wheels are jammed, Recovery crane service/Accident Recovery * will be used to load the car into a flatbed towing truck. *Recovery Crane/Accident Recovery Support shall attract additional charges.

Generally, the subscription plan covers fifty (50) kilometers of towing service per incident. The kilometers coverage varies according to the different Subscription plans from the pickup to drop Location (twenty (20) kilometers –Two Hundred and Fifty (250) kilometers).

Yes, customers will be charged in case of cranes used to recover a vehicle from accident spots. Customers have to pay as per invoice provided by ReadyAssist.

Taxi reimbursement can be claimed only when the vehicle breaks down: If the service is requested after 8PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand only (INR – 1000/-) for fifty (50) kilometers. Customer has to provide an invoice to claim the amount. Amount will be reimbursed within seven (7) working days.

Customers can claim accommodation reimbursement only when the vehicle breaks down after 8 PM and/or our Service Provider is unable to fix the Vehicle due to any major repair. Claim can be raised up to Indian Rupees One Thousand and Five Hundred (INR 1500/-). Customers will need to provide an invoice within three (3) days. Amount will be reimbursed within seven (7) working days from the date of receipt of invoice.

Yes, you can change/modify the subscription plan anytime within the Cooling period.