Subscribe to Your Vehicle's Safety Program

Roadside Assistance (RSA) is an emergency on-spot service that can be availed in case of a vehicle breakdown, helping to mobilize your vehicle. It covers services such as flat tyre support, battery jumpstart, minor repair, stepney change, custody service, emergency fuel delivery (only in case of no fuel on the road), key unlock assistance, towing service in case of mechanical breakdown or accidents, ambulance support in case of accidents, accident recovery support, crane support, taxi support, and accommodation. Separate subscription plans need to be purchased for each unique vehicle number.

ReadyAssist has different subscription plans, such as the Freedom, Basic, Pro, and Premium plans, for bikes and cars. ReadyAssist subscription plans may vary from time to time.

Generally, a Subscription Plan is valid for One (1) Year. However, we also have Micro-Level Subscription Plans where the validity is as per the product definition.

There is a defined cooling period of Seventy-Two (72) to One Hundred and Twenty (120) hours from the time of purchase. This period allows customers to make any updates or changes to the basic information provided in the purchased Subscription Plan and helps prevent misuse of the Subscription Plan. The cooling period depends on the respective product purchased. Refer to the product definition for further details.

The Subscription Plan contains a unique code that has to be registered/activated through the ReadyAssist Customer App (SuperApp) or by visiting our website to register basic personal information and vehicle details (www.readyassist.in). Once the Subscription Plan is activated, the customer can avail any service by contacting the ReadyAssist Helpline Number or booking the service directly through the ReadyAssist website or Customer Application after the cooling period, i.e., 72–120 hours from the purchase of the Subscription Package, as applicable.

No, the Subscription Plan is vehicle-specific. Once you link the Subscription Plan to a particular vehicle registration number, the service can be availed only for that specific vehicle. If the customer has multiple vehicles, they must purchase separate Subscription Plans for each vehicle. However, if the customer is not subscribed to any plan, they can avail our On-Demand Services at specified locations in case of an emergency, with the applicable cost paid per incident.

The Services covered under Subscription Plan are as below

• Flat Tyre Repair
• Battery Jumpstart
• Minor Repair
• Stepney Change (Spare wheel Change)
• Custody Service
• Emergency Fuel Delivery (in case of no fuel on road)
• Key unlock assistance
• Towing Service (in case of Mechanical Breakdown)
• Accidental Towing (in case of accidents)
• Free ambulance Support

ReadyAssist shall strive to provide services as quickly as possible at the designated locations. The turnaround time shall be 60 minutes within city limits and 2–3 hours for orders outside city limits. However, ReadyAssist shall not be responsible for delays caused by conditions beyond its control, such as traffic jams, riots, roadblocks, route diversions, rain, floods, heavy snowfall, natural calamities, rallies, state bandhs, etc.

No, generally, the Subscription Plan covers repairs that can be performed on-site with minimal support to mobilize the stranded vehicle. However, we will assist you by towing the vehicle to the nearest repair center or a repair center of the customer’s choice in case of major repairs.

The Subscription Plan covers a set of services to mobilize the vehicle on-site. However, during repairs, there may be a requirement for additional services or support, such as spares, consumables, crane support, toll charges, parking charges, or permit charges, if applicable, to mobilize the vehicle. These may incur additional costs or local charges, which are to be borne by the customer.

We can assist with the delivery of fuel to the spot in case there is a need for it. A maximum of two (2) litres for bikes and five (5) litres for cars will be delivered. The customer shall provide a Government ID (Aadhaar Card/PAN Card) for security purposes. The fuel shall be filled directly into the vehicle’s fuel tank by our service partner and will not be delivered to the customer’s hand. In cases where the fuel cannot be filled into the vehicle by our service partner, the order will be cancelled. In such cases, it will be considered as one (1) incident. However, the cost of the fuel shall be borne by the customer as per the fuel station invoice. Please note that Fuel Delivery is available only when the bike or car is on the road and has completely run out of fuel.

A First Information Report (FIR) is not mandatory for all towing services. However, in case of accidental vehicle recovery/towing, a minimum of a Police Clearance Certificate is required to avail the service. There is a maximum waiting period of ninety (90) minutes from the time the tow vehicle reaches the spot if any documentation is pending for legal clearance. If the required documentation is not provided within this period, it will be considered as one (1) incident.

In the event of a breakdown, key lockout, or dead battery (EV)* that cannot be fixed on the spot through our services, the customer’s vehicle will be towed to an authorized workshop as instructed by the client. Towing will be free for the first 100 kilometres from the incident location. Beyond 100 kilometres, the customer will be charged as per the prevailing market rates.* Dead battery does not mean a discharged battery; it only includes a battery that is not functioning.

In the event of an accident that leaves the vehicle in a non-drivable condition and cannot be fixed on the spot through our services, the customer’s vehicle will be towed to an authorized workshop as instructed by the client. Towing will be free for the first 50 kilometres from the incident location. Beyond 50 kilometres, the customer will be charged as per the prevailing market rates.*

In the event of a key loss, if a spare key is available at the customer’s home/dealership, you can avail this service from ReadyAssist. Please note that the service will not be provided for vehicles with application-based locks or unlock features.

In the event of any minor electrical & mechanical problems, you can avail this service from ReadyAssist.

You can avail this service for registered bikes/cars that need to be picked up from a Service Center and delivered to the customer’s location. Please note that the Pick-up and Drop Service is provided only for vehicles picked up from the Service Center (mandatorily from the Service Center).

ReadyAssist’s claim expert will assist the customer by providing consultation for the registered vehicle on claim-related matters. The support can be availed for claim-related matters concerning the registered vehicle and will be applicable subject to the customer’s insurance policy terms.

You can avail this service three times in five years when you purchase any new accessories for your EV. Please note that the fitment service shall be provided only on a scheduled basis and not 24/7.

ReadyAssist will facilitate 30 minutes of free doctor-on-call consultation for customers to consult on any health issues experienced during travel on the same registered bike. The initial 30- minute consultation is provided free of charge. If the customer wishes to extend the service with the same doctor, any additional charges incurred shall be fully borne by the customer and paid directly to the doctor or the entity facilitating such services. ReadyAssist provides this on-call assistance as a complimentary service. We recommend that the customer visit the nearest available doctor after the consultation.

ReadyAssist will facilitate 30 minutes of free legal assistance on call for customers to consult on matters related to traffic violations, accident-related legal formalities, FIR filing, or any other legal formalities related to travelling on the same registered bike. The initial 30-minute consultation is provided free of charge. If the customer wishes to extend the service with the same lawyer, any additional charges incurred shall be fully borne by the customer and paid directly to the lawyer or the entity facilitating such services. Any consequences arising from such services shall be the sole responsibility of the customer, and ReadyAssist cannot be held responsible for the same. Apart from the above-mentioned consultation, personal legal consultation for customers will not be applicable. Instant call transfer is not available. Calls are available within 30 minutes of the requested time.

ReadyAssist will facilitate free ambulance service to customers in the event of an accident or any medical emergency while driving on the road. ReadyAssist will bear the cost of the service provided from the incident location to the nearest hospital. ReadyAssist does not undertake any performance guarantee or guarantee the efficiency of the service due to the nature of its operations. The service is subject to the availability of vendors who provide such services at the incident location. ReadyAssist will be unaware of the situation if the incident is not reported by the customer, their co-passenger, or through other means of technology integration and cannot be held responsible for any consequences thereof. Customers cannot request reimbursement for expenses self-incurred while using such services.

Yes, the subscription plan is vehicle-specific and can be availed by any authorized person related to the vehicle owner with a valid ID card (except for key unlock and towing services).

Yes, even after all the free incidents have been utilized, you can still avail of any service on a paid basis at any time (only in major cities).

Yes, at times, there might be additional charges if the service exceeds the defined specifications of the plan, such as extra puncture repairs, spares, consumables, crane service, parking charges, permit charges, toll charges, extra kilometres driven for towing, or any additional services.

ReadyAssist shall not provide services if the driver is under the influence of alcohol, drugs, toxins, or narcotics; under the age of eighteen (18) years; without a valid driving license; engaged in a criminal offense or act; exceeding the permitted number of passengers; carrying an overweight load; or if the vehicle is found to be misused. ReadyAssist reserves the right to refuse service.

Yes, you can cancel the subscription plan anytime by reaching out to ReadyAssist. However, subscription plans are non-refundable.

Yes, you can only upgrade the plan within the cooling period of 72–120 hours. Downgrading of plans is not allowed.

Our 24/7 customer support is available through calls, WhatsApp chat, web chat, or app chat, where any of your queries or concerns can be addressed.

You can use the Customer App (SuperApp) or visit the ReadyAssist website and log in with your registered mobile number. Validate your account with a One-Time Password (OTP) to access your profile and subscription plan details.

Yes, ReadyAssist provides pan-India support for subscribed customers, covering 19,100+ pincodes. However, there are a few locations where we provide limited support due to operational restrictions.

Yes, ReadyAssist provides 24/7 RSA anytime, anywhere in India.

ReadyAssist, in good faith, ensures and strives to provide support to all its customers. However, this depends on the availability of services at different locations.

The vehicle will be towed only in case of a major repair. 2W vehicles will be towed using flatbed towing. 4W vehicles will be towed using two types of towing:

• Lifting Towing: 4W lifting towing will be used when the wheels are jammed at the front or back, or when the car is stuck in mud or a pothole and needs to be lifted on-site.
• Flatbed Towing: (A) Flatbed towing will be used only when all four (4) wheels are in movable condition, mostly in cases of mechanical breakdown. (B) In case all four (4) wheels are jammed, recovery crane service/accident recovery* will be used to load the car onto a flatbed towing truck. *Recovery Crane/Accident Recovery Support shall attract additional charges.

Generally, the subscription plan covers fifty (50) kilometers of towing service per incident. The kilometer coverage varies according to the different subscription plans, ranging from twenty (20) kilometers to two hundred and fifty (250) kilometers for the pickup-to-drop location.

Yes, crane support is provided when required to recover a vehicle from an accident site. However, the service will be chargeable, and the customer will have to pay as per the invoice provided by ReadyAssist.

Taxi reimbursement can be claimed only when the vehicle breaks down, if the service is requested after 8 PM and/or our service partner is unable to fix the vehicle due to a major repair. A claim can be raised for up to Indian Rupees One Thousand only (INR 1,000/-) for 50 kilometers. The customer has to provide an invoice to claim the amount. The amount will be reimbursed within seven (7) working days.

Customers can claim accommodation reimbursement only when the vehicle breaks down after 8 PM and/or our service provider is unable to fix the vehicle due to a major repair. A claim can be raised for up to Indian Rupees One Thousand Five Hundred (INR 1,500/-). Customers will need to provide an invoice within three (3) days. The amount will be reimbursed within seven (7) working days from the date of receipt of the invoice.

Yes, you can change/modify your vehicle details anytime within the cooling period.