Privacy & Policy

Last Updated on 03 November 2023

Introduction

This Privacy Policy (“Policy”) describes the policies and procedures on the Collection, Use, Disclosure and Protection of your information when you our ReadyAssist Website or the Applications made available by Sundaravijayam Automobile Services Private Limited (“ReadyAssist''), “Company”, “We”, “Us” and “Our”) a private company established under the Laws of India having its Corporate Office at 839/2, 24th Main Rd, behind Thirumala Theatre, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102. The terms "You", and "Your" refer to the Customer/User of ReadyAssist Website/Application. In furtherance of the same, ReadyAssist has framed this Policy in accordance with the Information Technology Act, 2000 (“Act’) and the Digital Personal Data Protection Act, 2023 read with the applicable rules thereunder.

• The Policy is designed to familiarize Users of this Website/Mobile Application with (a) the type of Information that Users may share with ReadyAssist, or that ReadyAssist shall collect from the Users; (b) purpose of collection and usage of such information, and related matters; (c) practices and policies of ReadyAssist relating to collection, dealing, transfer, storage, disclosure,etc. of information relating to the Users.
• This Policy forms a part of the Terms of Use of the Website/Mobile Application.
• Important Terms

Please carefully read this Policy. This Policy, along with the “Terms of Use'' constitute an “electronic record” in the form of an “electronic contract” as defined under the Information Technology Act, 2000 between ReadyAssist and the User of this Website/Mobile Application. This Policy does not require any physical, electronic or digital signature.

This Policy forms an integral part of the “Terms of Use” if the Website/Mobile Application. If you do not agree with the terms of this Policy, we request the users not to use this Website/Mobile Application. By visiting this Website/Mobile Application you (a) unconditionally accept, and agree to be bound by the “Terms of Use” of the Website/Mobile Application, read with this Policy; and (b) expressly consent to the collection, receipt, possession, storage, dealing, handling, usage, or transfer Your personal information through ReadyAssist in accordance with the terms of this Policy.

Types of User Information

• Collection of “Information”: In order to enhance the User experience and render Services, ReadyAssist may request for, collect or gather such “Information” (which shall include data) as it deems necessary, relevant or incidental for rendering an improved Service experience to Users and for other purposes as specified in Paragraph 5 below from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You login to our Website/Mobile Application
• Personal Information: Such “Information” may include Personal Information relating to Users which include, but may not be restricted to, (a) name, email address, mailing address, phone number, banking details, User's Vehicle Number, Vehicle make and model. This information is necessary to maintain our records about you and to provide ReadyAssist Services. One –Time Password (OTP) shall be sent to the registered mobile number every time to ensure security. (b) financial information such as bank account or credit or debit card information; (c) the internet protocol (“IP”) address of User’s computer; (d) any other “sensitive personal data or information” relating to the User as defined under the applicable Rules under the Act.
• Non-personal Information ReadyAssist may also collect certain non-personal Information from the User, when the User visits and / or uses the Website / Mobile Application. Such non-personal Information would include but not be limited to information such as geographical location of User, type of browser, operating system of User’s device, and details of usage of Website / Mobile Application etc. Location Information – Depending on the usage of the Website/ Mobile Application, we shall collect you real time information, or approximate location information as determined through data such as GPS . We request the user to grant permission to allow the device’s location, device's file manager, camera access.
• Such non-personal Information is collected through various ways including “cookies”.

Cookies, Web Beacons and Tracking Codes:

Cookies are small text files that a website downloads onto your computer or other internet-enabled devices (such as mobile phones and tablets) when you visit a website. The cookie will help the Website / Mobile Application recognise your device the next time you visit

We may use both, session cookies (disappear after you close your browser) and persistent cookies (remain after you close your browser and may be accessed every time you use or connect to our Website / Mobile Application). We may collect information like user’s IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of user website use through "cookies"

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.

• The Policy is designed to familiarize Users of this Website/Mobile Application with (a) the type of Information that Users may share with ReadyAssist, or that ReadyAssist shall collect from the Users; (b) purpose of collection and usage of such information, and related matters; (c) practices and policies of ReadyAssist relating to collection, dealing, transfer, storage, disclosure, transfer, etc. of information relating to the Users.
• This Policy forms a part of the Terms of Use of the Website/Mobile Application.
• Important Terms

Modes of Collection of User Information

• The information referred to above may be collected or received by ReadyAssist (a) directly from the User, when the User either provides any specific information on the Website / Mobile Application; or (b) from use of the Website / Mobile Application by the User (including through IoT device placed in the ReadyAssist product purchased by the User); or (c) from third parties who have collected any Information relating to the User, and who have shared it with ReadyAssist.
• There are times when You may provide information to us voluntarily, otherwise than through use of the Website / Mobile Application. This occurs when You provide Your feedback to us through emails, return forms, letters or telephone calls. We may use this information to respond to Your query and to keep track of feedback received from You.

Purpose of Collection and Usage of Information

ReadyAssist may collect, store and use Information for any purpose as may be permissible under Applicable Laws, including but limited to the following:

• Time to time add or enhance services available on ReadyAssist Website/Mobile Application, Website/ReadyAssist Application shall use the Personal Information you provide to facilitate the service requested in order to process and respond to your queries and provide you with customer support.
• Understand our Users for improvement of the content and features of our Services.
• Administer our Services and diagnose technical problems.
• To communicate with you and let be known to ReadyAssist Application your preferences or the Services availed by you for marketing and other promotional activities of our Services.
• Generate and review reports and data about, and to conduct research on, our User base and Service usage patterns
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you about changes to our Services.
• Allow you to participate in interactive features offered through our Services
• To permit employees of the Company to contact Users, and enable them to implement the orders placed by Users, resolve User queries, issues, grievances etc.
• To trace computer resources of any person for the purposes of determining compliance with the provisions of the Information Technology Act, 2000 and / or any other law for the time being in force.
• For any other purpose with your consent

Disclosure and Retention of User Information

• ReadyAssist considers the Information about its customers as an important part of its business. Accordingly, ReadyAssist shall not engage in sale of Information relating to Users to third parties. However, ReadyAssist may share User information with third parties in the circumstances specified herein below, after reasonably assuring itself that such third parties have undertaken to maintain confidentiality of Personal Information relating to the Users:

(a) Third Party Vendors / Service Providers etc.: Personal Information relating to Users may be made available to the third party Vendors, distributors on the Website / Mobile Application. Further, ReadyAssist may engage third party service providers to render various services, and perform various functions in relation to the business undertaken on the Website / Mobile Application, and / or for the Purpose(s) discussed in Paragraph 5 above. For instance, ReadyAssist may engage third party service providers for analyzing data, processing of debit/credit card payments, provision of customer services etc. Such third party service providers / Vendors would have access to Personal Information of Users for the purpose of performing their functions / rendering their services etc

(b) Business Transfers: ReadyAssist may transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, ReadyAssist will reasonably ensure that the Information You have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which ReadyAssist transfers or sells as aforesaid will have the right to continue to use the information that You provide to us or collected by us immediately prior to the transfer.

(c) Government Agency: ReadyAssist may share any Information relating to Users (i) with Government agencies mandated under the law to obtain Information relating to Users from ReadyAssist; (ii) any third party, when ReadyAssist is required to disclose the same under an order of a government or judicial authority under any law for the time being in force, or where such disclosure is necessary for the compliance of a legal obligation.

(d) With User Consent: Without prejudice to the aforesaid, ReadyAssist may disclose Personal Information relating to the User with his / her / its consent. For this purpose, ReadyAssist may send a prior notice to the User before sharing Personal Information relating to the User with third parties. In case no objection or intimation is received from the User, ReadyAssist would presume that User has granted its consent for sharing of said Information with third parties.

By using or visiting the Website / Mobile Application and agreeing to the terms of this Privacy Policy, User shall be construed to have consented to, and accepted the disclosure of his Information to third parties as provided under this Privacy Policy.

• ReadyAssist will share Your Personal Information internally with such persons who need it to complete to carry out Services.
• ReadyAssist shall keep sensitive personal data or information for only as long as the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

We will retain your personal data for as long as it is needed in order for us to provide the Service to you or as otherwise necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Generally, we will keep your personal data for as long as you have an Account with us and, in addition to this:

• for a period of three (3) year following the closure of your Account or from the date of the closure of your contract where you do not hold an account with us for marketing purposes;
• for a period of seven (7) years following the closure of your Account or from the date of the closure of your contract where you do not hold an account with us for the proof of legal claims;
• for a period of ten (10) years from the end of the relevant fiscal year for personal data retained for accounting purposes

However, where we have a statutory obligation to keep the personal data for a longer period or where we may need to keep your personal data for a longer period in case of a legal claim or dealing with ongoing queries or complaints, then the retention period may be extended accordingly.

Information Protection Security Practises and Procedures

In order to make every effort to ensure that Your experience on the Website / Mobile Application is secure, we use encryption technology to protect You against the loss, misuse or alteration of Your personal information. When You fill out any contact forms or access Your account, a secure server encrypts all of Your information through the use of Secure Sockets Layer (SSL)/ Transport Layer Security (TLS).

To be sure You are browsing secure pages for transactions, check Your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in Your web browser to tell You that You are viewing a secure web page. All browsers display an “s” after the “http” (https://) in the Web site address to indicate that You are in a secure environment. Also, any “SMS” (Short Message Service) that you receive shall be indicated as “RDYAST” and any emails you receive shall be indicated as “readyassist.in”. Any indication apart from this shall not be from ReadyAssist and ReadyAssist shall not be held responsible for any data shared to any other indication apart from the above mentioned details.

Personal Data Accuracy and Protection

ReadyAssist relies on Users to notify it of any changes in personal information. Should any inaccurate information come to ReadyAssist’s attention, it will investigate and correct the information and, if necessary, apprise the User of the change. Only those Employees/third party Vendors who need the User’s personal information in order to respond to the User’s requests are given access to it. Employees/Third Party Vendors are provided with training and information regarding the proper handling of personal information. All information stored in ReadyAssist’s computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons. The information that we collect is governed by the jurisdictional laws of India. By accessing or using the Platform or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to India as governed by Digital Personal Data Protection Act, 2023.

User Discretion and the Option to Discontinue

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.

Users have the right to withdraw their consent at any time, and the process for doing so is as simple as the ease with which such consent was provided by the User. The withdrawal process chosen by the user has no effect on the legality of the processing of personal data based on consent prior to its withdrawal.

In order to remove Your contact information, please visit Unsubscribe.

Amendments

We have the exclusive and unconditional right to change, modify, add, or remove portions of this Policy at any time, without specifically notifying you of such amendments. Any changes or updates will be effective immediately. You should revisit the Policy regularly for any changes. You can determine if changes have been made by checking the “Last Updated” above. If we make any significant changes or amendments to this Policy we will endeavour to provide you with reasonable notice of such changes or amendments, such as via prominent notice on the Application or to your email address on record and where required by applicable law, we shall obtain your consent. To the extent permitted under the applicable law, you continued usage of application after we publish or send notice about our changes or amendments to this Policy shall constitute your consent to the updated Policy.

Governing Law

The Website and Mobile Application are designed and targeted to users who reside in the Republic of India and are governed by and operated in accordance with the laws of India. By accessing and/or providing personal information through the Website / Mobile Application, you confirm that you meet the legal requirements

Grievance Officer

If you have any queries relating to the processing or usage of information by you in connection with this Policy, please email us at dpo@readyassist.in also in compliance with Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and the rules made thereunder, the name and contact details of the Grievance Officer and Data Protection Officer details are provided respectively below: